What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Money Orders, Cashiers Checks and Personal Checks.
What if I want to order by mail?
You can place your order online. When checking out select your payment method as Money Order or Mail in check. Continue the checkout process... on the final screen you will see your order number along with the total you should make your payment out for. Please send all Mail orders to the following address and reference your order number on your payment:
501 W 11th St
Newport, KY 41071
How do I create an account?
Creating an Account is Easy. Simply go here and complete the registration form. By doing this, you won't have to re-enter your personal information at each visit.
How safe is it to order online?
All transactions are placed utilizing the latest SSL technology.
How fresh are my cigars?
Because we do such a high volume of sales we receive new stock daily. We guarantee that the products we sell are the freshest available. If you receive a product that is not fresh please let us know and we will promptly replace it.
What if I have a problem with my order?
In the event that you have a problem with your order please email us at customerservice@BuyFilteredCigars.com Or call us Toll Free Monday-Friday 8:00-5:00 ET at 1-888-664-2692. All shortages must be reported within 24hrs of delivery. Keep all packaging material.
What if I don't see a certain type of cigar on your web site?
BuyFilteredCigars.com is constantly updating its inventory. In the event that you don't see something that you want please call or email us. In most cases, if we don't have the item in stock, we can order it for you. We have an extensive network of suppliers and vendors and can usually get what you want very quickly.
Will I be charged taxes?
It is the responsibility of the Buyer to ascertain and comply with any laws in regard to the purchase and use of any Cigar products. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities. You will be charged taxes if your order ships to KY.
Do you accept coupons?
Sorry, we are unable to accept manufacturer coupons at this time. Any coupons sent to us will not be returned.
At BuyFilteredCigars.com, we are committed to protecting your privacy. We consider the information obtained from our consumers and from other visitors to this site to be confidential; no information is ever given to anyone for any reason. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide it. Access to such information is limited to only those employees and representatives of BuyFilteredCigars.com who need to use it in the course of their assigned responsibilities.
What is your return policy?
If you receive an incorrect item due to a mistake on our part please call or email us and we will gladly replace the wrong item with the correct item and include a prepaid shipping label with that order to ship the incorrect merchandise back to us at no cost to you. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense. Any item(s) sent out after your original order due to a mistake or damage will be charged to your credit card. Once the incorrect or damaged item(s) are returned to BuyFilteredCigars.com we will credit that amount back to your credit card.
If you decide that after you receive your order you do not want an item(s) just return the "unopened" item(s) back to us and we will refund your credit card. Shipping fees cannot be refunded. Refunds take up to 10 business days to process. There is a 15% restocking fee on all returns. All returns must be made within 30 days of purchase.
How will I know you received my order?
You will receive an E-mail confirmation to let you know that your order was received and is being processed.
First time orders.
All first time cigar orders require you to send in a copy of a photo id showing your age. You must be at least 21 to purchase tobacco items from this site.
How long does it take to get my order?
All orders are shipped within the United States Only. Orders which are placed by 1:00 P.M. EST should be received within 1-5 business days once shipped. Orders placed after 1:00 P.M. EST will be processed the next business day. We ship via UPS and USPS. UPS and USPS do not include weekends or holidays as business days. Orders received after 1:00 P.M. Friday will be processed on the following Monday. All shipping charges are based on your zip code and the weight of items in your basket. We strive to ship all orders within 24 hours of processing, but some orders may take a little longer due to delivery times of products coming in to our warehouse.
How does shipping work?
Our shipping rates are not charged on a per item basis. We base our shipping cost on the weight and location of where the package is shipped to. We do not believe on making money from shipping charges, what we pay is what you'll pay. This way we can keep the cost per carton as low as possible, meaning the more you buy the less it costs per carton to ship. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. 95% of all orders are shipped within 48hrs. Orders received after 1PM Friday EST. will be processed the following Monday.
When does an order require an Adult Signature?
All first time orders containing cigars products require an Adult Signature at the time of delivery.
Do you offer Free Shipping?
Yes, we offer Free Shipping for orders $199 and over. Everyone loves free shipping so once you get to $199 you're in the special club. Just enter FREESHIP in the promotional code section on the billing page and you're good to go. Free Shipping is available to all except for those orders shipping to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands.